Terms of Use

Last Updated: November 19, 2024

These terms and conditions of use ("Terms”) govern the services provided by Fundfolio Fintech Private Limited (“the Company”) through the access and/or use of the marketfeed website (URL: www.marketfeed.com) and the marketfeed mobile application (“ the Platform”) operated by the Company. Please read these Terms carefully before accepting them. By accepting these Terms, You agree that You have read, understood, acknowledged and accepted the Terms to access and use of the Platform. The Platform enables You to view and access research reports and recommendations, including periodic buy, sell and hold recommendations pertaining to securities, issued by SEBI-registered research analysts. We reserve the right to update these Terms and any other applicable policies from time to time. Please ensure that You read these Terms periodically to stay updated on our Terms.

In these Terms, wherever the context so requires,‘You’ or ‘Your’ or ‘User’ shall mean any natural person who has already signed up on the Platform and intends to access the offerings available on the Platform. Further, wherever the context so requires, ‘We’ , ‘Us’ or ‘Company’ shall mean Fundfolio Fintech Private Limited, a company registered under the Companies Act, 2013, having the registered office at 39/2475-B1, Suite#346, LR Towers, SJRRA 104, S Janatha Rd, Palarivattom, Kochi Ernakulam KL 682025 IN.

This document is an electronic record in terms of the Information Technology Act, 2000 (“ IT Act ”), the rules made thereunder, as applicable, and the provisions pertaining to electronic records in various statutes, as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical, electronic or digital signature.



  1. . Acceptance of the Terms and Conditions

    1. Please read the Terms fully before using or signing up on the Platform, or accessing and viewing any material, information, content or offerings available on the Platform. These Terms set forth a legally binding contract between You and Us. By using the Platform, You agree to be bound by these Terms, our Privacy Policy and our Disclaimer Document. Even if You only visit the Platform or review any of the offerings available on the Platform, You will be bound by these Terms, the Privacy Policy and the Disclaimer Document. If You do not accept these Terms, the Privacy Policy and the Disclaimer Document, You must not access or use the Platform.

    2. For accessing or using the Platform, You agree to:

      3. a. Provide true, accurate, current, and complete information about yourself as prompted for on the Platform; and
      b. Maintain and promptly update Your information to keep it true, accurate, current, and complete.
    3. If You provide any information that is untrue, inaccurate, outdated, or incomplete, or if We have reasonable ground to suspect that such information is untrue, inaccurate, outdated, or incomplete, We reserve the right to suspend or terminate or freeze Your access to the Platform (or any portion thereof), at any time without notice. You understand that the Company shall not accept any liability which may arise as a consequence of any erroneous information provided by You.

    4. We will collect and store Your information such as username, name, e-mail address, contact information, etc., in an internal database. Based on the information provided by You, You may be provided with a login identification for a designated account (such as a username and password, a guest identification or any other identifier). You agree that You are solely responsible for ensuring the confidentiality of Your designated account and for all activities carried out through Your account. You must notify Us immediately of any unauthorized use or other security breach, upon becoming aware of such breach, relating to Your designated account by writing to Us at support@marketfeed.com . You must not use false identities or impersonate any other person, or use a username and password that You are not authorized to use.

    5. We reserve the right to freeze or terminate Your designated account on the Platform to comply with applicable laws, or follow the order of a court of competent jurisdiction or directions/orders of any regulatory body or government authority.

    6. For information about our policies and practices regarding the collection and use of Your personal information, please read our Privacy Policy. It is clarified by Us and agreed and acknowledged by You that in the event of any breach or non-compliance by You with the Privacy Policy, We may take any action under these Terms or any applicable laws.

    7. Upon Your consent to these Terms and other policies, We hereby grant You a limited, personal, revocable, non-assignable, non-transferable, and non-exclusive license to use our Platform and offerings available on the Platform. This license is for the sole purpose of enabling You to avail the offerings available on the Platform in the manner expressly permitted by these Terms and other policies. Except with our prior written consent, You may not assign or sub-license Your rights to use the Platform. Any rights not expressly granted to You herein are reserved to the Company.

    8. Upon Your consent to these Terms, You agree that the information displayed on the Platform is to help investors in their decision-making process and shall not be considered as a recommendation or solicitation of an investment or investment strategy. The User agrees that all investment / disinvestment decisions made using any information provided on the Platform shall be based on the User’s evaluation of their own financial circumstances and the User is responsible for validating all the information used to make investment decisions. The User understands that their investment decision is based on personal investment needs and risk tolerance, and the Platform merely hosts trading recommendations / strategies posted by SEBI registered Research Analysts (“RAs" ). The User understands that any indication of past performance on the Platform does not guarantee future returns, and performance of strategies / trading recommendations / research reports hosted on the Platform are subject to market risk.

  2. . Offerings on the Platform

    1. The Company is a technology platform that enables Users to access and view research recommendations and reports designed by SEBI-registered RAs through the Platform. Such recommendations may include periodic buy / sell / hold recommendations issued by the empanelled RAs, under the nomenclature of ‘strategies’ on the basis of various parameters. It is hereby clarified that the offerings on the Platform do not, in any manner, constitute investment advice (as defined under the Securities and Exchange Board of India (Investment Advisers) Regulations, 2013) and We make no representations regarding the suitability of the recommendations hosted, issued or displayed by the RAs on the Platform. You are advised to seek professional advice from licensed financial advisers, or any persons who are skilled and authorized to render investment advice. We act in the limited capacity of a technology enabler.

    2. Users have the choice to receive trade alerts in respect of the strategies displayed on the Platform and will be notified about the issue of a recommendation through email, SMS message, Whatsapp message, or a notification over the Platform.

    3. To facilitate the execution of recommendations issued on the Platform, We offer Users the facility to automate the placement of trades through API integration with empanelled stock brokers. Please be advised that the uptime and accessibility of APIs may be affected by technical factors or circumstances beyond the Company’s control. We make no promises, representations, commitments, assurances or warranties about the API integration with stock brokers, offered to Users through the Platform.

    4. The trade automation feature is an optional add-on functionality to streamline the trade execution process for Users and the User has the sole and complete discretion in deciding whether to opt for or opt out of such feature. The User will be given a choice to pause or discontinue the use of the trade automation feature, at any time. It is hereby clarified that the Platform is not a trading terminal and trades will be executed in the User’s own broking account, through the empanelled stock broker(s) on its trading platform.

    5. If You decide to opt for trade automation, You may be required to open a trading and/or demat account with the empanelled stock broker, or in the event You have an existing account with the stock broker, link the account with the Platform. You agree that all interactions, communications and dealings between You and the stock brokers will be separate and independent dealings and We will not be a party to, or be responsible for any transactions executed by the User based on recommendations issued by RAs on the Platform and/or for any dispute arising between You and the concerned RA or stock broker.

    6. The Platform requires a stable internet connection to operate fully. For example, the generation of notification depends on the system settings of the device on which the Platform is installed and requires such device to be connected to the internet. To make use of the offerings available on the Platform, Users must ensure that the concerned device has a stable access to the internet for the functionalities to perform as intended. The Platform is provided on as ‘as-is’ basis and the Company makes no representations or warranties, of any kind, as to the continued, error-free operation of the Platform, or the strategies, information, content or materials posted therein. We reserve the right to make changes to the Platform, for maintenance, upgrades or otherwise, at any time. While We strive to maintain the Platform with minimum disruptions, We do not warrant that Your use of the Platform will always be available and/or uninterrupted.

    7. All transactions in securities can be made only through Your stock broker. You may please note that the returns on any investment are subject to market risk, and You should read all the related documents carefully and make an independent evaluation before investing.

    8. We may publish internally generated or externally sourced indicative summaries, updates, commentary, analysis and information related to various events, developments, concepts or principles on the Platform. Such content is provided only for informative educational purposes and should not be construed as investment advice, tax advice, recommendation or solicitation to buy / sell / hold any securities, or an advertisement or endorsement or offer to sell any products of any third-party entities. All summaries, analysis and information are historical and for illustration purposes only and are subject to modification over time. The information available on the Platform will be updated from time to time. We reserve the right to rectify errors / discrepancies in the date and information provided on the Platform, if any are observed or brought to our notice, at any point in time, without being liable for such errors / discrepancies.

    9. You hereby agree not to circumvent, remove, degrade or thwart any of the contents of the services offered on the Platform, attempt to reverse-engineer, disseminate, copy, exploit or represent yourself as an agent or reseller of the Platform or the services offered therein, or any part thereof. You agree not to use or abuse the Platform for or in relation to any illegal or unlawful purposes, or for the violation of any law or statutory regulation, including fraud, money laundering, manipulative practices, etc. You agree not to carry out or participate in any actions which may have a detrimental effect on the Platform or any other computer resource, including data security breaches, disruptions to the server or software, or network of any other person.

  3. . Fees

    1. At present, the recommendations issued by RAs on the Platform can be viewed and accessed at no cost to the User. You acknowledge that We reserve the right to introduce paid subscription plans for Users in the future. Any such changes will be communicated by Us via email 30 (thirty) days ahead of implementation and will be displayed on the Platform.

    2. You agree and understand that any such charges/fees that the Company may choose to levy will be in addition to the charges, brokerage or commission applicable upon execution of trades through Your trading account.

    3. You hereby agree and understand that in order to facilitate any request / transaction on the Platform, the Company may, to process such request or effect the settlement of any transaction, avail the services of third-parties and the User hereby consents to the same. To that end, the Company may require You to provide or execute any document necessary under the applicable laws.

  4. . Privacy and data protection

    1. In order to avail the offerings on the Platform You may be required to create a user profile on the Platform and provide personal and financial information, including but not limited to name, email address, gender, date of birth, contact information, and documents, PAN card and other information including User Data. You acknowledge that providing such information is necessary for the use of the services and agree that such information shall be accurate and complete, failing which the Company may cancel or refuse any part of offering on the Platform. You hereby grant Your express authorisation to the Company to access, collect, store, and use such data for providing services through the Platform.

    2. We shall collect, process, use and disclose Your data to the extent necessary for providing the offerings available on the Platform, in accordance with our Privacy Policy.

    3. We may avail the services / products of third-party entities, including our associate / affiliate companies, to the extent required by Us, to provide services on the Platform, enhance user experience, build user insights, analyse data for the introduction of new services and features, and as may be required to comply with any regulatory requirements. You hereby agree, acknowledge and grant Your consent to Us to collect and share any information, as disclosed by You, to third-parties engaged by Us. For more information regarding the use of Your information and the rights available to You in respect of Your information collected by Us, You may refer to our Privacy Policy.

  5. . Intellectual property rights

    1. You acknowledge and agree that all content on the Platform (including but not limited to software, text, images, graphics, audio and video) constitutes our exclusive property, and We, or our licensors, own all legal rights, title and interest in and to the Platform, including any intellectual property rights which subsist in the services (“Protected Material”), except any third-party content.

    2. You shall not copy, modify, reproduce, republish, transmit, post, distribute, use, or appropriate the Protected Material in any form without our prior written permission. Unauthorized use of the Protected Material may violate copyright, trademark, and other applicable laws, and could result in criminal or civil penalties under applicable laws.

    3. You agree that without our express authorization in writing, You shall not use any trademark, service mark, trade name, logo of any company or organisation in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.

    4. Subject to our Privacy Policy, all information derived as a result of the services available on the Platform shall be owned by Us, and We shall have the right to utilise such information in a manner We deem fit. You further acknowledge that the services available on the Platform may contain information which is designated as confidential by Us and that You shall not disclose any such inform without prior written consent.

  6. . Third-party content

    1. For informational or business purposes, We may provide referrals to third-party content or links to third-party applications and/or websites, including entities/companies or individuals that have a relationship with Us. We are not responsible for examining or evaluating and do not make any warranties regarding the products or offerings of any of these third-parties, or the accuracy of the content hosted on their application and/or websites. We do not assume any responsibility or liability for the actions, products and content of any such applications or websites of such third-party entities.

    2. On Your visit to the Platform, You may see advertisements from third-party advertising companies regarding their products and services. These third-party companies may use certain information, such as information about Your visits to the Platform, to provide customised advertisements.

    3. You understand that all information, reports, images, data, text, logos, photographs, videos, audio clips, animations, written posts, articles, comments, software, scripts, graphics, themes, maps code, language and interactive features generated, which has been hosted on the Platform by third-parties, are the sole responsibility of the third party who has provided such content.

    4. You acknowledge that neither do We endorse the accuracy of the third party content hosted on the Platform as part of the offerings on the Platform, nor do We own the intellectual property rights in respect of such material.

  7. . Confidentiality
    1. We shall maintain the confidentiality of Your personal information as per our Privacy Policy. We and/or our associate/affiliate companies recognize and acknowledge the value and importance of protecting Your information. We and our associate/affiliate companies shall exercise the same standard of care to protect Your information that We exercise in protecting our own information.

    2. You acknowledge that We and/or our associate/affiliate companies may be required to share Your information with a third party, under contractual obligations with Us, in order to provide one of more of the offerings available on the Platform. Such third parties are obligated to protect the confidentiality of Your information and to use it only to provide the services to the extent as required under the agreement with Us and /or our associate/affiliate companies.

    3. You acknowledge, consent, and agree that We may access, preserve, and disclose Your designated account information, if required to do so by law or in good faith belief that such access, preservation or disclosure is reasonably necessary to:

      4. a. Enforce these Terms;
      b. Comply with legal requirements domestically, or internationally;
      c. Protect the rights, property, or personal safety of the Platform, its users and the public; and/or
      d. Pursuant to the terms of the Privacy Policy.
  8. . Modification of Terms

    1. The Terms, Privacy Policy, Disclaimers Document, and any other policy may be modified, at any time, at our sole discretion without any prior intimation to You. The revised/modified version of the same shall be posted on the Platform. It is Your responsibility to review the same on a regular basis. By accessing and continuing to use the Platform, it is deemed that You have understood and agreed to the revised version of the Terms, Privacy Policy, Disclaimer Document, and any other policy on the Platform. Further, the offerings available on the Platform may be subject to change at our discretion, and We do not require Your consent for the same nor shall We be liable to You for any such change.

  9. . Termination

    1. You agree that We may, at any time and for any reason, terminate, restrict, or suspend Your access to the Platform and block Your future access to the Platform, or part thereof, without prior notice and without any liability, if We determine that You have violated the terms and conditions of these Terms or other policies. These remedies are in addition to any other remedies which We may have under law or in equity.

    2. If there is a suspicion of untoward or illegal activity, whether suspected or otherwise, We may suspend Your designated account immediately. Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities.

  10. . Communications

    1. When You use the Platform or send emails or other data, information or communication to Us, You agree and understand that You are communicating with Us electronically, and You consent to receive communications electronically from Us periodically, and as and when required.

    2. We will communicate with You by email or by notices on the Platform or electronic records on the Platform or on Your mobile number which will be deemed adequate service of notice.

    3. Further, You hereby authorize and give consent to Us and our third-party service providers, to send You, from time to time, various information, alerts, SMS, messages, calls or commercial communications, and other such communications on Your registered mobile number, whether or not Your number is registered with National Do Not Call Registry, or listed in National Customer Preference Register. You also confirm that You are consenting to receive such communications, and You will not hold Us or our third-party service providers liable, or institute any complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time. This service will be auto renewed every month and if You wish to terminate this service, please write an email to support@marketfeed.com or call our support number at +918888000234.

  11. . Feedback

    1. You agree and accept that, any creative ideas, suggestions, information, proposals, plans, feedback or other materials, whether online by email, postal mail or otherwise (“Feedback”), You provide Us, shall be deemed to be non-confidential, and We reserve the right to use such Feedback in any manner We deem fit, in any medium, without any restriction.

    2. We may, but shall have no obligation to, respond, monitor, edit or remove any Feedback appearing on the Platform that We determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or other rights, or of this Terms of Use.

    3. Further, by submitting the Feedback, You represent and warrant that:

      4. a. Your Feedback does not contain confidential or proprietary information of anybody including yourself or other third parties. You further agree that Your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the services or the Platform.
      b. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback You make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by You or any third party.
      c. We are not under any obligation of confidentiality, express or implied, with respect to the Feedback.
      d. You are not entitled to any compensation or reimbursement of any kind from Us for the Feedback under any circumstances.
      e. We may at our sole and absolute discretion, make any modifications or changes to the Platform, the content therein and/or services on the basis of such Feedback, however, We shall not be obliged to do so. Further, in the event that We make any changes or modifications to the Platform, the content therein and/or services on the basis of any such Feedback, You shall not have any rights or title (including any intellectual property rights) in such changes or modifications to the Platform, the content therein and/or services.
      f. You hereby waive all rights under applicable laws in relation to any changes or modifications that the Company may make in relation to the Platform, the content therein and/or services, pursuant to the Feedback.
  12. . Limitation of liability

    1. You hereby acknowledge that We, our subsidiaries, associate / affiliate companies, directors, officers, employees, consultants, representatives, agents, and partners shall not be held liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages which may be incurred by You, however caused and under any theory of liability. We shall also not be liable under any circumstances for damages arising out of, or related in any way to Your inability to access, or Your difficulty in accessing the Platform due to any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Platform by any third party, any loss of Your data, or any claim relating to Your data from the Platform.

    2. You acknowledge that third-party links on our Platform may direct You to third-party sites or pages or applications that are not associated / affiliated with Us. We are not responsible for examining or evaluating the content or accuracy of such sites or pages or applications, and We do not warrant, and will not have any liability or responsibility for any third-party materials or websites or pages or applications, or for any other data, information, products or services of any third-parties.

    3. We may provide You with access to third-party tools which We neither monitor nor have any control over. You acknowledge and agree that We provide access to such tools on an “as is” and “as available” basis without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to Your use of such optional third-party tools. Any use by You of the optional third-party tools available on the Platform is entirely at Your own risk and discretion, and You should ensure that You are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).

  13. . Indemnification

    1. You agree to release, defend, indemnify, and hold harmless, Us, our subsidiaries, associate/affiliate companies, directors, officers, employees, consultants, representatives, agents, and partners, from and against any and all claims, damages, obligations, losses, liabilities, costs or expenses (including but not limited to attorneys’ fees and costs) arising from:

      2. a. Your access to and use of the Platform;
      b. Your violation of any clauses of these Terms, the Privacy Policy and other applicable Policies;
      c. Your violation of any third party right(s), including and without limitation to any copyright, property, or privacy right;
      d. Any third-party actions relating to the access/use of our Platform whether authorised or unauthorised; and/or
      e. Your violation of any applicable law(s).
  14. . Disclaimers / No Warranties

    1. You understand and expressly agree that Your use of the Platform is at Your sole risk and that access to the Platform is provided to You on an “as is” and “as available” basis.

    2. Any material downloaded or otherwise obtained through the use of the Platform is done at Your own discretion and risk and You will be solely responsible for any damage to Your computer system or other device(s) or loss of data resulting from the download of any such material.

    3. We and / or our associate / affiliate companies do not represent or warrant to You that:

      4. a. The information on the Platform is accurate, complete, or updated;
      b. Your use of the Platform will meet Your requirements;
      c. Your use of the Platform will be uninterrupted, timely, secure, or free from error;
      d. Any information obtained by You as a result of Your use of the Platform will be accurate or reliable; and
      e. That defects in the operation or functionality of any software provided to You as part of the Platform will be corrected.
    4. We shall not be liable for any damages of any kind arising from the use of the Platform or the offerings available on the Platform or the contents contained therein, including but without limitation, direct, indirect, consequential, punitive, and consequential damages, unless otherwise specified in writing.

    5. We may provide various tools or analysis on the Platform. Any output of such tools/analysis is only for informational purposes and should not be construed as an investment advice as defined under the Securities and Exchange Board of India (Investment Advisers) Regulations, 2013 or tax advice or a recommendation or solicitation to buy/ sell/ hold any securities. Information provided on the Platform are on a best-effort basis and should not be regarded as verified by Us for accuracy or completeness. We and our associate/affiliate companies do not guarantee/assure any specific performance, assured returns, or a return on investment at all. You should independently take Your own investment decision to execute any transaction based on Your risk profile, investment objective, financial status, etc. We assume no responsibility for the accuracy or otherwise of the outcome.

    6. Investments in securities are subject to various risks including market-related risks. Users must read and understand all investment-related documents carefully before making a decision to invest. We advise our Users to obtain expert professional advice with regard to specific legal, tax, and financial implications of any potential investment decision before investing.

  15. . Notice / Correspondence

    1. We may give notice to You by email / letter / telephone or any other means as deemed fit, to the address available in our records. If the document / communication is sent by email, it shall be deemed to have been duly communicated and delivered to You. In addition, We may (but shall not be bound to) also publish notices of general nature, which are applicable to You, in a newspaper circulating in India or on the Company’s website or on the Platform. Such notices will have the same effect as a notice served individually to You. You may give notice to Us, in writing/ delivering by hand / email / post / other electronic means, at the address / email ID mentioned on the Platform.

  16. . Waiver

    1. The failure by either party to insist upon strict performance of any provision of these Terms shall in no way constitute a waiver of rights under these Terms.

  17. . Severability

    1. If any term, provision, covenant, or condition of these Terms is determined to be void, invalid, illegal, or unenforceable for any reason, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired in any manner by such determination and shall remain binding upon the Users and Us.

  18. . Survival

    1. Notwithstanding the termination or rescission of these Terms, the provisions of these Terms shall continue to apply to those duties and obligations which are intended to survive any such cancellation, termination, or rescission, including Intellectual Property Rights, Confidentiality, Limitation of Liability, Indemnification, Disclaimers/No Warranties, Dispute Resolution, Governing Law and Jurisdiction. Further, any provisions of these Terms which by implication are to survive the termination of these Terms shall survive such termination. Termination of these Terms shall not abate the causes of action that have accrued to the parties prior to such termination.

  19. . Entire Agreement

    1. These Terms constitute the entire agreement between You and Us relating to the subject matter hereof, and no other agreement, either written or oral, exists between us. These Terms will not be modified except by a change to these Terms made by Us in accordance with these Terms.

    2. These Terms together with the Privacy Policy, the Disclaimer Document, and any other policies, notices, circulars, or any other information published by the Company on the Platform or our Company website and/or shared with You, shall constitute the entire agreement between You and Us concerning the Platform; and governs Your use of the Platform, superseding any prior agreements between You and Us with respect to the Platform.

    3. You acknowledge and represent that You have not relied on any representation, assertion, guarantee, warranty, collateral contract or other assurance, except those set out in these Terms and other policies.

  20. . Assignment or Transfer

    1. The rights and / or obligations granted to You under these Terms, including the right to use the Platform, are personal to You, and may not be assigned or transferred by You to any other person or entity. We reserve this right and at our sole and absolute discretion, may assign, in whole or in part, the rights and obligations under these Terms (or any part thereof) to any associated entity or to another entity in connection with a corporate transaction, or any other commercial arrangement, or otherwise. We may, at our discretion, provide an intimation of such assignment to You, which will be binding on the Parties to these Terms.

  21. . Force Majeure

    1. We shall not be liable if any transaction does not fructify or may not be completed or for any failure on our part to perform any of our obligations under these Terms or those applicable specifically to our facilities if such performance is prevented, hindered or delayed by a Force Majeure Event (defined below) and in such a case, its obligations shall be suspended for so long as the Force Majeure event continues.

    2. A “Force Majeure Event” shall mean any event due to any cause is beyond our reasonable control, including without limitation, unavailability of any communication systems, breach or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, earthquakes, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system, computer data, computer network and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corruptive code or program, mechanical or technical errors/failure or power shut down, breach of security and encryption (provided it is beyond our reasonable commercial control), power or electricity failure or unavailability of adequate power or electricity, etc.

  22. .Limitation

    1. Notwithstanding any statute or law to the contrary, but to the extent permitted by law, any claim or cause of action arising out of or related to Your access to or use of the Platform or these Terms, must be filed within 3 (three) months from such claim or cause of action arose, failing which it shall be forever barred.

  23. . Grievance Redressal Mechanism

    1. We are committed to resolving all grievances in a fair, effective and cost-efficient manner. We seek to resolve any User concerns through our Grievance cell.

    2. All grievances related to the use of Platform shall be addressed to Mujeeb Rahiman N (the “Grievance Officer”). Please write to Us at support@marketfeed.com or call Us at +918888000234 for raising any grievances. The Grievance Officer will get back to You within 48 (forty-eight) hours of the receipt of any complaint from You.

    3. Every grievance will be provided with a complaint or ticket number which can be used to track the status of the grievance. Redressal or closure of a grievance might take approximately 1 (one) month from the date of receipt of complaint.

  24. . Dispute Resolution, Governing law and jurisdiction

    1. These Terms shall be governed by and construed in accordance with the laws of India. The courts and tribunals of Bangalore shall have the exclusive jurisdiction over any disputes arising under these Terms.

    2. The parties shall endeavour to amicably settle any dispute arising in connection with the interpretation, performance, termination of this Agreement, or otherwise in connection with this Agreement.

    3. If no settlement can be reached through consultations between the parties within 15 (fifteen) days of one Party delivering a written notice of the dispute to the other Party (“ Dispute Notice ”), then such matter shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended or restated from time to time.

  25. .Contact Information

    1. Questions about these Terms should be sent to Us at support@marketfeed.com.